We agree that you should expect our iPad2 to function effectively and we make every effort to ensure that our customers to be satisified.
Our inspection shows that the fault is due neither to the workmanship nor to the quality of the material used. Hence we feel we cannot make the adjustment you request as your iPad2 has been kept for more than 7 days. better linking needed here
We are able to make alternations for the iPad2 to your satsifaction. Please come in personally to any Apple Store with the iPad2 and ask for help from our staff. Closing goodwill sentence needed
Yours sincerely
Vicki and Sara
Dear David and Michael
Subject line?
Thank you for your letter of 22 March.
We agree that you should expect our iPad2 to function effectively and we make every effort to ensure that our customers to be satisified.
Our inspection shows that the fault is due neither to the workmanship nor to the quality of the material used. Hence we feel we cannot make the adjustment you request as your iPad2 has been kept for more than 7 days.
better linking needed here
We are able to make alternations for the iPad2 to your satsifaction. Please come in personally to any Apple Store with the iPad2 and ask for help from our staff.
Closing goodwill sentence needed
Yours sincerely
Vicki and Sara